This policy explains how cancellations, rescheduling and refunds work for services booked with .
1. Bookings & Payment
Bookings are confirmed by phone, WhatsApp or our website enquiry form. Payment is normally collected after the service is completed, directly to our team — this website does not process online payments. Where an advance is agreed for a large or scheduled job, it is adjusted against the final bill.
2. Cancellation & Rescheduling
- You may cancel or reschedule free of charge by giving us at least 4 hours' notice before the appointment.
- Cancellations at very short notice, or if our technician is unable to carry out the service after arriving due to lack of access or preparation, may attract a nominal visit charge, which we will inform you of in advance.
- We may reschedule a visit due to weather, technician availability or unforeseen circumstances; we will offer you the earliest alternative slot.
3. Refunds
- If you have made an advance payment and cancel before the service is carried out, the advance is refunded in full (any bank/gateway charges, if applicable, excluded).
- Once a service has been completed, our commitment is delivered through the service warranty: if the treated pest returns within the warranty period, we re-treat free of charge rather than issue a refund.
- If a service was paid for but not rendered by us, you are entitled to a full refund.
- Approved refunds are processed to the original payment method within 7–10 business days.
4. How to Request
To cancel, reschedule or request a refund, contact us on , via WhatsApp, or by email at with your booking details. Unresolved concerns can be raised through our Grievance Redressal process.
